Education agents play an important role in supporting prospective international students throughout their journey to study at Chisholm. As an authorised representative of Chisholm, agents must act ethically, honestly, professionally and in the best interests of students at all times, while complying with all applicable Australian legislation, including the Education Services for Overseas Students (ESOS) Framework, the National Code of Practice for Providers of Education and Training to Overseas Students 2018, and relevant requirements administered by ASQA, TEQSA and the Department of Home Affairs.

Agent Responsibilities

Authorised Chisholm agents must:

  • Provide accurate, current and complete information about Chisholm courses, admissions requirements, fees, scholarships, pathways and support services.
  • Act in the best interests of students and provide advice that aligns with their educational goals and circumstances.
  • Maintain current knowledge of student visa requirements, ESOS obligations and regulatory changes.
  • Use only approved and current Chisholm marketing and promotional materials.
  • Maintain the confidentiality and privacy of student information.
  • Submit all required documentation and information to support student applications and admissions.
  • Ensure students understand their rights and responsibilities as international students in Australia.
  • Conduct all recruitment and business activities in a professional, ethical and transparent manner.

Prohibited Conduct

Agents must not:

  • Submit fraudulent, altered or non-genuine documents.
  • Provide false, misleading or deceptive information to students, Chisholm or government authorities.
  • Coach or encourage students to provide misleading responses during admissions or visa processes.
  • Guarantee visa outcomes, migration outcomes or employment opportunities.
  • Misrepresent Chisholm, its courses, facilities, services or graduate outcomes.
  • Engage in unethical recruitment practices or any activity that may compromise the integrity of Australia's international education system.

Genuine Student and Visa Requirements

Agents must ensure prospective students understand and satisfy the Genuine Student requirements established by the Department of Home Affairs. All information provided in support of an application must be accurate, genuine and supported by appropriate evidence. Agents must not encourage students to circumvent Australian immigration laws or provide misleading information during the visa application process. Students seeking migration advice should contact the Department of Home Affairs or a registered migration agent.

From 2 October 2026, significant changes to Student Visa (Subclass 500) and Student Guardian Visa (Subclass 590) applications came into effect. Certain temporary visa holders are no longer able to apply for these visas while in Australia, and many applicants must now be outside Australia when lodging their application and when the visa is granted. Limited exemptions apply. Agents are responsible for ensuring students receive accurate and current information regarding these requirements

Student Transfers

Changes to Standard 7 of the National Code have temporarily extended the overseas student transfer restriction period from six months to twelve months for most international students between 2 October 2026 and 30 June 2027. Agents must ensure students are provided with accurate information regarding transfer eligibility and must not actively recruit students in a manner that may breach these requirements.

Agent Performance Monitoring

All authorised Chisholm education agents participate in an annual performance review process. Performance measures may include application volumes, enrolments, visa grant and refusal rates, student complaints, withdrawals, transfers, retention, completion outcomes, student experience, compliance with regulatory requirements, and any instances of fraudulent or misleading conduct.

Based on performance outcomes, Chisholm may provide additional training and support, issue formal warnings, decline renewal of an agreement, suspend or terminate an agent appointment.

Important Resources

Current Education Agents

Use the Education Agent Portal to find a Chisholm-approved education agent in your country or region.

Find a Chisholm-approved education agent.

For any commission related enquiries and commission claims, please email international.compliance@chisholm.edu.au

For enquiries about training and campus visits, please email international@chisholm.edu.au

Becoming a registered Chisholm agent

To apply to become a registered Chisholm education agent, please send your expression of interest to international@chisholm.edu.au

A Chisholm representative will be in touch to discuss the process and requirements.

Agent concerns

Chisholm takes allegations of unethical, misleading or non-compliant activity seriously. Concerns regarding the conduct of an education agent may be reported to international@chisholm.edu.au