The policies that may affect you as a Chisholm student are organised in one place: our Quality Management System (QMS).

Visit the Quality Management System

It’s your responsibility to be aware of our policies and follow them. They are also a roadmap to your rights and Chisholm’s responsibility to you.

Some of the policies you should be aware of include:

More on the Student Code of Conduct

It’s your responsibility to read the Student Code of Conduct and familiarise yourself with what is expected of you as a member of the Chisholm community. This will ensure that what you do at Chisholm meets our standards of behaviour.


Plagiarism is the use of someone else’s work or ideas in your assignment without crediting the source – that is, where you found it and who wrote it.

If you’re not sure what this means or how to provide credit in your assessment, speak to your teacher or library staff at your Chisholm campus.

You can also find out more about plagiarism and other forms of academic misconduct in Academic Misconduct (QMS129).

In a nutshell, you can’t try to get a better mark by:

  • Copying large sections of someone else’s text into your work, without crediting the original author
  • Buying an essay or other piece of work from someone else and then submitting it for assessment as your own work
  • Using a phone, other mobile or fixed device or other unauthorised sources to improperly access information, support or text during an examination or other regulated assessment setting
  • Allowing others to copy your own work for their assessments.

If you do any of these things, it is regarded as cheating. Chisholm has policies in place to address the seriousness of inappropriate behaviour and implement consequences.

Feedback, complaints and appeals

At Chisholm we strive for continuous improvement and value your feedback.

Please email your comments, positive or negative, to

How to make a complaint

Providing a positive student experience is important to us and we will always do our best to resolve your concerns. 

Assessment Appeals are handled through a separate process.  Please refer to QMS111 Assessment of Learning (VET) or QMS113 Assessment of Learning (Higher Education) for the steps to appeal an assessment decision.  For other concerns and complaints, follow the steps below

Step one

Raise your concern with the staff member involved as soon as possible after the issue arises. Attempt to resolve it with them informally.

Step two

If you cannot reach an informal resolution, you can lodge a formal complaint in writing by completing QMS306_04 – Formal Complaint form

Please submit your completed Formal Complaint form to

The Student Complaints Officer will acknowledge receipt of your complaint and then refer it to the relevant delivery area for investigation and response.

Step three

If the outcome of your complaint is unsatisfactory to you, you may request an appeal review within 10 working days of notification of the decision by completing QMS306_05 – Student Appeal form.

Please submit your completed Student Appeal form to