As part of the Chisholm student experience, we are working with the Victorian Department of Education and Training in trialling a new way to support students in their studies. We will send weekly SMS messages with study tips, advice and reminders to help students feel prepared, motivated and supported throughout their course.

This approach has been used in other countries and shown to be an effective way to support students’ engagement and attainment.

This is the first time we’ve tried this approach, so we’re starting small. We’ll send the messages to students from a small group of courses. Afterwards we’ll see whether the messages helped students stick with their studies. We’ll also get students’ feedback about the messages: whether they found them useful, and how we can improve them in the future. 

The outcomes of this trial will inform decisions about policy development and student support services in the vocational education sector.

The SMS messages are designed to be as simple and helpful as possible. But we know that not everyone will want to receive them, so any student can opt-out by simply replying STOP to any of the SMS messages.

Students’ privacy is very important. Only Chisholm Institute and the Victorian Department of Education and Training will have access to students’ personal data or contact details.

Frequently asked questions

Q. What is the study support project about?
A. The study support project is a new way to support students in their studies. We will send weekly SMS messages with study tips, advice and reminders to help students feel prepared, motivated and supported throughout their course.

Q. Why should I participate? 
A. SMSs like this have been shown to be an effective way to support students’ engagement and attainment. By participating, you will get SMS messages with study tips, advice and reminders once a week to the end of the unit. You will also help us understand what factors assist students, and how we can improve our support services for all students in the future. You will also help inform future policy development in the vocational education sector.

Q. How were my personal details collected for the SMS messages?
A. Student information is collected by Chisholm Institute when you first enrol. This information, which includes your name, course and mobile number, is shared with the Victorian Department of Education and Training by Chisholm Institute as part of standard procedure. Students are asked for their consent in sharing this information at enrolment.

Q. How is the privacy of my personal information protected?
A. Only Chisholm Institute and the Victorian Department of Education and Training will have access to your personal data or contact details. Any personal information collected is protected by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and your details will be safeguarded under the Public Records Act 1973 and the Privacy and Data Protection Act 2014

Q. How do I stop receiving these messages?
A. If you do not wish to participate in Chisholm’s study support project, simply reply STOP to any SMS message you have received from us.

Q. I got an SMS but I’m not currently studying at Chisholm Institute?
A. This may be because you have done a similar course in the past. If you are not currently doing a course at Chisholm Institute, please contact the Student Experience Team:
by email: student.experience@chisholm.edu.au 
by phone: 1300 244 746