Build confidence and skills in customer service

Learn how to go above and beyond customer expectations and increase your job potential. This training course will provide you with the skills and strategies you need to attract new customers and maintain existing ones. This course will also help you to cope with conflicting priorities and expectations in today's busy workplace.

You will learn how to:
• assess customer needs
• meet and exceed customer expectations
• understand customers' cultural differences
• develop strategies to obtain customer feedback
• build confidence in your own abilities
• diagnose problems efficiently and respond in a professional manner
• manage and cope with conflicting priorities
• network and team build.

After successfully completing this course you will receive a Statement of Attendance.

Course code
SC316
On campus
Dandenong, Frankston
  • Fees

    Fee: $350.00

     

  • Available sessions and enrol online
    Available sessions and enrol online
    Campus Starts on Finishes Time Sessions Available places Enrol
    Frankston 01/03/2018 08/03/2018 Thu 09:00 AM - 03:00 PM 2 17
    Dandenong 03/05/2018 10/05/2018 Thu 09:00 AM - 03:00 PM 2 18
  • What to bring
    Pen and paper.