COVID-19 Announcement: Changes to course delivery. View our Coronavirus updates page.

Get the skills that are in demand in the IT field

Designed to develop core skills in networking, systems support and operating systems, in this dual award you'll learn in a practical environment.

During the course, you’ll learn how to communicate with business clients; participate in ICT services; apply industry specific technologies; action change requests; create technical documents; troubleshoot equipment; identify system and software faults; install and manage hardware, servers and internet protocol (IP) networks; deploy software to networked computers; select cloud strategies; Install and configure virtual machines; set up and secure a small office; manage network and data integrity; install and troubleshoot enterprise routers and switches; build a small wireless local area network (LAN) and follow workplace safety procedures.

When you complete the Certificate IV in Information Technology Support and the Certificate IV in Information Technology Networking, you’ll have the skills you need to install, manage and support small scale networks and ICT systems either as an independent network support technician or as part of a team.

Please note that, due to the COVID-19 pandemic and social distancing requirements, to continue your learning journey, this program will be delivered remotely where possible.

Participants will be required to engage with learning material online and via video conferencing software rather than attend classes. Refer to our COVID-19 Online Service Standards for details of minimum technical requirements and support available. While it is expected that the course duration will remain unchanged, it may be necessary to extend the completion date if circumstances change. Chisholm will be monitoring the situation closely and inform of any changes if the duration of a course is extended.

If you have any queries on a course delivery please contact our student information centre on 1300 244 746 or

Course code
ICT40215 / ICT40418
On campus
Dandenong, Frankston, Berwick
Not available Online
Not available for International students
Full Time, 1 year. Part Time, 2 years.
Start dates
17 Jul 2020