Open up new opportunities as you begin a career in IT support

Develop a broad range of information and communications technology (ICT) skills to support clients in small to medium businesses with this accredited course.

During the course, you’ll learn how to communicate with business clients; participate in ICT services; apply industry specific technologies; create technical documents; install and operate hardware, networks and servers; action change requests; troubleshoot equipment, identify system and software faults; select cloud strategies; set up and secure a small office; build a small wireless local area network (LAN) and follow workplace safety procedures.

When you complete the Certificate IV in Information Technology Support, you’ll have the networking and systems support skills required for an entry level position in the ICT field.

This course is co-delivered with the Certificate IV in Information Technology Networking (ICT40415).

Course code
ICT40215
On campus
Dandenong, Frankston, Berwick
Online
Not available Online
International
Not available for International students
Length
Full Time, 1 year. Part Time, 3 years.
Start dates
Weeks commencing 11 Jan and 22 Jul (Dandneong only)