COVID-19 Announcement: Changes to course delivery. View our Coronavirus updates page.

Open up new opportunities as you begin a career in IT support

Develop a broad range of information and communications technology (ICT) skills to support clients in small to medium businesses with this accredited course.

During the course, you’ll learn how to communicate with business clients; participate in ICT services; apply industry specific technologies; create technical documents; install and operate hardware, networks and servers; action change requests; troubleshoot equipment, identify system and software faults; select cloud strategies; set up and secure a small office; build a small wireless local area network (LAN) and follow workplace safety procedures.

When you complete the Certificate IV in Information Technology Support, you’ll have the networking and systems support skills required for an entry level position in the ICT field.

This course is co-delivered with the Certificate IV in Information Technology Networking (ICT40415).

Please note that, due to the COVID-19 pandemic and social distancing requirements, to continue your learning journey, this program will be delivered remotely where possible.

Participants will be required to engage with learning material online and via video conferencing software rather than attend classes. Refer to our COVID-19 Online Service Standards for details of minimum technical requirements and support available. While it is expected that the course duration will remain unchanged, it may be necessary to extend the completion date if circumstances change. Chisholm will be monitoring the situation closely and inform of any changes if the duration of a course is extended.

If you have any queries on a course delivery please contact our student information centre on 1300 244 746 or

Course code
On campus
Not available Online
Not available for International students
Full Time, 1 year. Part Time, 3 years.
Start dates