Adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to developing their skills and knowledge in identifying and resolving conflict.

What is conflict resolution?
Why should you resolve conflicts?
When should you resolve conflicts?
How should you resolve conflicts?
Develop the skills and tools to effectively deal with conflict.

Requirements for ZOOM Learning:
• Computer or laptop
• Internet access
• You will need access your emails to accept the meeting invitation
• You will need access your emails on the day of the training to click on this link to join the meeting
• Preferably Ear buds or headphones
• Camera/video capability (preferable)
• Quiet work environment for focus and concentration
• Access the training room (zoom meeting) 15 minutes prior to the session

This course is also delivered on campus. Please be aware that the session dates and times differ. See our on campus course for more information and to book. 

Course code
SC016Z
Delivery location
  • What to bring
    Computer or laptop
    Internet access
    Email access (to click on the link to join the meeting)
    Ear buds of headphones (optional)
    e.g video capability