Chisholm values the health and safety of its students and teachers and has responded to advice from the Victorian and Commonwealth governments in relation to recommendations that education in TAFE should continue remotely where possible. We are committed to continue providing a high quality learning experience for students in the current changed circumstances and these online service standards explain our commitment.

The below information provides you with expected standards of service and support Chisholm will provide to you as you engage with some or all of your learning online.

Teachers/assessors

As a Chisholm student, you will regularly engage with your teachers through messages in Moodle, group discussion boards and live webinars or Zoom meetings.

While some courses have amended their timetables to deliver more theory based units or sections of units during this time, others have adapted their delivery methods to ensure consistency of delivery to the planned units.

You will be contacted by your teacher and provided with details of when and where your units will be delivered at least one week prior to delivery of that unit.

Introduction to technology

Your teachers will introduce you to the technologies to be used in the altered delivery. In the first instance, you will be contacted with details either by phone or email providing instructions to access your first Zoom session. Your first Zoom session will include an overview of the technology that you will need going forward and advice on how to seek assistance between sessions.

Helpful How To guides can be found on our Library's IT help page 

Additional help from the student engagement team

Help is available via the Library Chat Line or by email at library@chisholm.edu.au to assist you to log in, reset your password, help with Moodle or Zoom access or using Office365 software available to students.

  • Live chat between Monday to Friday (8am-5pm)

The team will reply to live chat during opening hours immediately and to emails within two business days.

IT support

Students can live chat with the Library Support team during opening hours to help resolve most IT issues. For more technical issues, they will coordinate further support from the Chisholm IT help desk.

Support services

Even with remote delivery, you have access to the same support services as on-campus students.

You can access all libraries as well as counselling services, learning skills help desks, Studiosity (free online tutor support) and many other support services.

For more information about support services go to https://www.chisholm.edu.au/students/support-services

Technical requirements

You will access your learning materials using the Moodle learning management system. The following are the minimum information technology requirements for you to access your course materials:

  • A desktop or laptop computer (with 8GB memory and 1.8Ghz processor), however many aspects of the course can be accessed via smartphone or tablet.
  • Microsoft Office 2003 or later.
  • A reliable internet connection with the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari. Students experiencing poor internet connections may choose to attend a Chisholm campus where free wifi is available as well as access to computers.

Please note: Bookkeeping and accounting students will need access to a PC to engage with MYOB learning software and materials.

Access Moodle at https://moodle.chisholm.edu.au/ and enter your student login and password.

If you do not have the required technology, you can access computer pods at the following campus addresses:

Due to library closures, the following spaces will be available for students to access computers, internet and printing, with appropriate physical distancing and hygiene practices in place:

  • Frankston campus - Building A, Foyer : five computers (printing available on Level 2)
  • Cranbourne Client Services - Building A, Room A128 : four computers
  • Dandenong - Building A, Room A324 : four computers
  • Berwick Client Services - Building A, Room A127 : three computers.

Please note that computers are subject to availability, and you cannot pre-book a computer.

Students can seek financial assistance or request a loan of technology to be able to study online by contacting our Student Support officers on studentservices@chisholm.edu.au.

Accessibility statement

Chisholm Institute is committed to improving the user experience and ensuring that our website and its content is available to the widest possible audience, including readers using assistive technology. Our website and web templates aim to meet Level AA success criteria of W3C Web Content Accessibility Guidelines (WCAG) 2.0.

If any information or service is inaccessible or you are experiencing problems accessing content for any reason, please contact us.

Learning materials

Chisholm ensures learning materials are presented in a variety of formats to optimise the learning experience, including:

  • Interactive live (Zoom) webinars with teachers and peers
  • Interactive discussion forums
  • Guided content or guided referencing to workbooks and text books
  • Video
  • Audio.

Alternative versions of key information can be provided upon request to students with accessibility issues.

Your teachers have arranged your learning material so that you can engage fully online with support from teachers and classmates in forum chats and live sessions.

Mode and method of assessment

Where possible, your assessments will not change from those already advised, but could simply be submitted online through Moodle or other methods.

For some students, like apprentices and trainees, it might be possible to collect workplace evidence and submit videos of your daily work activities for assessment by your teacher.

You might be asked to complete a quiz to test your knowledge of the unit before undertaking a practical exercise that may be postponed or carried out by video conference. Your teacher will provide you with details of all assessment requirements.

Teachers and assessors

All trainers and assessors delivering online courses at Chisholm have undertaken professional development in online delivery.