Chisholm offers a range of courses delivered in a variety of modes, including remote, online and blended.

We value the health and safety of our students and teachers and work closely with the Victorian Government and Department of Education and Training. We are committed to continuing to provide a high-quality learning experience for students irrespective of the mode of study.

The below information provides you with expected standards of service and support that Chisholm will provide to you should you engage with some or all of your learning remotely or online. We are committed to providing a high-quality learning experience for students, and these online service standards explain our commitment.

Student support  

Chisholm provides the following support to help you with your study:

Teachers/assessors

As a Chisholm student, you will occasionally or regularly engage with your teachers through e-mail, messages in Moodle, group discussion forums and live webinars.

The teacher will respond to your queries within two business days. Assessments submitted on time will be marked and returned within one week of the due date.

Additional help from the student engagement team

Online Support Site 

Phone: 1300 244 746. Our phone lines are open Monday to Friday 8.30am - 5.30pm.

The team will reply to phone calls during opening hours immediately and to emails within two business days.

Chisholm Online Students

Help by phone, email or online support is available from the student engagement team seven days per week:

Monday to Friday (9am-7pm)

Weekends (excluding public holidays) (1pm-5pm)

You can reach the student Chisholm Online engagement team on 1300 275 265 or email welcome@chisholmonline.com.au.

Chisholm students can reach out to the Library team via the live chat on the library page or e-mail  library@chisholm.edu.au as well as access support via the Online Support site.

IT support

Live chat is available Monday to Friday (8am-5pm). The team will reply to live chat during opening hours immediately and to emails within two business days.

For more complex technical issues, the Chisholm Online engagement and Library teams will coordinate further support from the Chisholm IT help desk.

Helpful how-to guides can be found on our Library's IT help page 

Chisholm Online students can phone the student engagement team on 1300 275 265, email welcome@chisholmonline.edu.au  and access Online support on Monday to Friday 9am – 7pm | Saturday and Sunday 9am – 1pm to get help and resolve most IT issues.

Help is available via the Library Chat Line for all students or by email at library@chisholm.edu.au to assist you to log in, reset your password, help you with Moodle or Zoom access or assist you with using Office365 software available to you as a student.

Support services

All students engaging with remote, online or blended learning have access to the same support services as on-campus students.

You can access all five campus libraries as well as counselling services, learning skills help desks, Studiosity (free online tutor support) and many other support services.

More information about support services

Student entry requirements and induction for remote, online and blended learning

Digital literacy

As part of the Pre-Training Review for online students, we will assess your level of digital literacy by:

  • Asking you to undertake a self-assessment quiz.
  • Discussing the quiz outcomes with you.
  • Making recommendations about whether the course is suitable for you as well as identifying areas that require additional support.

Requirements for all students accessing online and blended learning courses

You will access your assessments and, in case of online learning, all your learning materials using the Moodle learning management system. The following are the minimum information technology requirements for you to access your course materials:

  • A desktop or laptop computer (with 8GB memory and 1.8Ghz processor), however many aspects of the course can be accessed via smartphone or tablet.
  • Microsoft Office 2003 or later.
  • A reliable internet connection with the latest version of Google Chrome, Mozilla Firefox, Microsoft Edge or Safari. Students experiencing poor internet connections may choose to attend a Chisholm campus where free wifi is available as well as access to computers.  
  • You can download your free copy of the Microsoft Office 365 Suite using your Chisholm student account. Visit our Library website to find out how.
  • Access Moodle at https://moodle.chisholm.edu.au/ and enter your student login and password.
  • You can also download your copy of our Remote Learning Guide.

Please note: Bookkeeping and accounting students will need access to a PC to engage with MYOB learning software and materials.

Accessibility statement

Chisholm Institute is committed to improving the user experience and ensuring that our website and its content is available to the widest possible audience, including readers using assistive technology. Our website and web-based teaching and learning environment Moodle aim to meet Level AA success criteria of W3C Web Content Accessibility Guidelines (WCAG) 2.0.

If any information or service is inaccessible or you would like additional support with a physical, medical or mental health condition, please email the Equitable Learning and Disability Support team. If you are having technical difficulties, please email Chisholm IT Support team. We will aim to get back to you within one working day.

Learning materials 

Chisholm  ensures online learning materials are presented in a variety of formats to optimise the learning experience, including: 

  • Interactive live webinars with teachers and peers
  • Interactive discussion forums
  • Guided content
  • Video
  • Audio

Alternative versions of key information can be provided upon request to students with accessibility challenges .

Student engagement

Chisholm provides online collaborative learning opportunities that enable you to interact and engage with your peers and teacher through group discussion forums, online messaging and live webinars.

Ongoing feedback will be provided as you study through:

  • Interaction with teachers in class, webinars, discussion forums and online messaging
  • Detailed feedback on your assessments

The Student Engagement Team is there to help. As a leading education provider, we monitor your participation to help you keep on track. We will check to see how you are going within two weeks of your start date and contact you by email, phone or SMS if it looks like you need some help.

Students who haven’t participated within five weeks of the module / unit start date will be deemed to have stopped studying and may be withdrawn from the course.

Mode and method of assessment 

A minimum of two forms of assessment are used for each unit of competency. 

Forms of assessment will vary per course, but will include a combination of the following:

  • Observation
  • Knowledge questions
  • Presentations
  • Projects
  • Evidence portfolios
  • Reports or case studies
  • Demonstration of practical skills

Where students are asked to demonstrate competency in practical skills, video technology may be used. For some students, like apprentices and trainees, it might be possible to collect workplace evidence and submit videos of daily work activities for assessment to your teacher.

You might be asked to complete a quiz to test your knowledge of the unit before undertaking a practical exercise that may be postponed or carried out by video conference. Your teacher will provide you with details of all assessment requirements.

Teachers and assessors

All trainers and assessors delivering courses with online components at Chisholm undertake professional development in online delivery, as well as formal current teaching qualifications and current industry experience in their field of expertise. We take advantage of the latest teaching technologies and best practice teaching methodologies to bring you up-to-date and engaging learning wherever and whenever you want it.