Withdrawal and refund information for domestic students (excluding short course programs)

This information applies to any student who has withdrawn from a course of study or intends to withdraw.

  • One hundred per cent refund of all fees if Chisholm cancels your course. Course cancellation does not include circumstances where a course is superseded on the national register (training.gov.au) and a student is offered enrolment in the replacement/superseding course.
  • You will receive a refund of tuition fees paid less an administration fee of $50 for non-VET Student Loans (VSL)/FEE-HELP courses if you lodge a withdrawal/refund application within 28 days of commencing your course for the year, or, if you have not commenced, within 28 days of your expected commencement date.
  • You will receive a refund of tuition fees if you lodge a withdrawal/refund application or notify Chisholm in writing on or before your census date for a VSL unit of study.
  • If Chisholm decides to cancel your enrolment in a Diploma or Advanced Diploma course due to non-payment of fees or failure to submit your eCAF by the first census date, you will be given 28 days written notice to initiate grievance procedures. The cancellation will take final effect after the grievance process is completed.
  • You will receive a refund of student services fees paid if you lodge a withdrawal/refund application within 28 days of commencing your course for the year, or, if you have not commenced, within 28 days of your expected commencement date.
  • A refund of materials fees will be considered if you lodge a withdrawal/refund application within 28 days of commencing your course for the year, or, if you have not commenced, within 28 days of your expected commencement date. If the materials have already become your property, there will be no refund.
  • Non-concession students who are granted a refund will not be permitted to enrol in the same course as a concession student in the same year.
  • You will not be eligible for a refund of tuition fees for units of study where you have received a final result, (except where the result is on or before the census date (for a Diploma or Advanced Diploma course).
  • Refunds are in the form of a cheque and will be mailed to the student or the person/organisation nominated on the Institute withdrawal/refund application form.

If you are having difficulties with study, we may be able to help with Student Support.  We offer free, confidential services including personal counselling, career advisory, disability support, Koorie services, financial guidance and study and academic support, to help you stay on track, achieve your educational goals, engage in student life and get career ready.

If you want to apply to withdraw from your course or part of your course, please complete the appropriate Withdrawal/Refund Application for your course level:

See HELP Loans - Refunds and Appeals for the refunds policy regarding VET Student Loans.

  • If you have questions about withdrawing or want to submit a completed Withdrawal/Refund Application form, contact your teacher or the administrative staff in your teaching area.  If you are unsure how to contact your teacher, call our enquiry line on 1300 244 746.
  • If you have previously withdrawn or partially withdrawn from your course of study and return to study in the same course again, you can contact the teaching area to discuss re-enrolment. If you are unsure how to contact your teacher, call our enquiry line on 1300 244 746.

Download a copy of the 2023 fees, charges and refunds guide.