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    Quick Stats

    • Course code
      BSB30207
    • Location
      In your workplace
    • Length
      Part Time

      1.5 Years

    • Commencing
      Ongoing throughout the year
    • How to Apply
      Direct to Chisholm

    Course is also offered as...

    • Traineeship Combines accredited training with your job.

    Certificate III in Customer Contact

    Develop higher level skills to work in a call centre. Study areas include telephony, call centre computing, customer service, information systems and telemarketing.

    What you need to know...

  • Possible Job Outcomes

      2D/ 3D Artist

      Customer Contact Operator

      Customer service officer

      Telemarketing Representative

  • Sample Units of Study

    BSBCCO301A - Use multiple information systems

    BSBSLS301A - Develop product knowledge

    BSBWOR203A - Work effectively with others

    BSBWOR301A - Organise personal work priorities and development

    BSBCUS301A - Deliver and monitor a service to customers

    BSBCUS301A - Deliver and monitor a service to customers

    BSBCCO304A - Provide sales solutions to customers

    BSBCCO306A - Process complex accounts, service severance and defaults

    BSBPRO301A - Recommend products and services

    BSBWOR201A - Manage personal stress in the workplace

  • Costs

    Course fees can vary. Also, depending on your situation, you may be eligible for government subsidised training or other exemptions may apply. For more information check the FAQs and the 'Fees and charges' page on this website. Or you can call 1300 CHISHOLM (1300 244 746) or email us your enquiry

  • Notes

    A Call or Contact Centre is an organisational unit that acts as a focal point for communication between organisations and customers using live voice telephony and/or information technology to meet service purposes.

    Entry requirements: No formal requirements. Trainees must have a ‘Registered Training Agreement’ with their employer. Basic English and numeracy skills needed.

    • Career Path

    Frequently Asked Questions

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    Applying and Enrolling

    To enrol at Chisholm, you need to apply, and then be accepted. Procedures to apply for courses vary. A TAFE application may go through VTAC, for example. In other cases the application may be direct to Chisholm or through your employer or school.

    With a successful Chisholm Institute of TAFE application, in some cases,  you may need to attend an information session or submit a portfolio prior to completing your enrolment.

    More About How to Apply

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